Four Generations Group, Inc.'s
Virtual Call Center
Work from home, and experience virtual freedom.
Work the hours you want, when you want, and in the environment you choose. No more dressing in layers or keeping a desk blanket. You control the thermostat. No more complaining about the janitor. Your space stays as clean or as lived in as you choose. Want to take the kids to see Grandma? Take the week off or take your work with you. As long as the space fits office requirements, you can even work from multiple locations. Let's face it; this is the life!
We're excited that you're interested in Four Generations Group. Here are a few of the things that come as part of the 4Gen experience:
Freedom to choose the service opportunity you want. We don't decide for you.
Freedom to choose your own schedule. Not just your shift, you manually select your own schedule interval by interval (30min blocks).
Freedom to choose multiple clients at once. (Initially, you can only choose 1. After you are comfortable, feel free to select more.)
24-hour assistance. We are only as successful as our CSPs.
Non-phone projects. Sometimes we will have one-time projects that we have to outsource due to time constraints. Keep your profile updated, and we will contact you about completing tasks we feel fit your dedication and skill set. Compensation varies case by case.
Ready to take control of your life?
We can't wait to help you get started.
Control Your Schedule. Control Your Life!
2. Schedule Appointment
We will email a link to schedule an interview/introductory meeting.
3. Introduction Meeting
During the meeting, we will provide more information about the company and the position. We will also conduct an interview.
4. Onboarding Package
If you're a great fit, we will send an email with our onboarding package.
Do you want the flexibility of controlling your schedule?
Do you want the convenience of working from home?
Do you want the freedom of choosing the client to whom you provide customer service?
Read One of Our Stories
My name is Erica, and I'm a manager at Four Generations Group, Inc. I'm the mother of one bright, beautiful, songbird of a 6-year old who loves Kacee and Rachel in Wonderland and also happens to be autistic.
If you don't know much about autism, let's suffice it to say that learning to care for her and going to work each day created a cycle that was very difficult for me to break. Other moms who have done this before me and who are doing it now, I commend each and every one of you!
She never slept. I mean, she NEVER slept so I was exhausted at work. Exhaustion at work meant that I struggled to maintain metrics which caused additional stress. Stress at work meant that I was much more tired and less patient when I made it home. My lack of patience made it more difficult to understand my daughter's needs which upset her and upset me. More stress, more wear, more tired.
I was a new parent and didn't trust daycares with my nonverbal child so I had to rely on a sitter who was a personal friend. If the sitter was sick or unavailable for any reason, I missed work and had my daughter all day long. Back then I couldn't shower or use the bathroom without bringing her with me because there was no telling what might occur while she was alone like discovering her gnawing on the laptop power chord that was still plugged in! My only downtime was the drive to and from work. Long story, short, I couldn't manage it anymore. I was far from family at the time and had no help. I was breaking down and something had to give. That something could not and would not be my ability to care for my child!
Queue Four Generations Group, Inc.
4Gen provides work from home opportunities servicing the customers of major companies, many of which are Fortune 500. The flexible schedule enabled me to schedule work at times that didn't interfere with the needs of my daughter. Within a week of quitting my regular 9 to 5, I had my daughter potty trained! If you've never had to purchase pull-ups that seem to get more expensive for
larger sizes but have fewer in the pack... If you've never had to potty train a toddler or experience cleaning up a 4-year old who didn't quite make it to the potty... If you haven't experienced these things, you may not be able to fully appreciate what I've said here. For the people in the know, I'll say it again. Within a week of quitting, my daughter was potty trained! Take a moment and celebrate with me if you wish.
A Big Difference
As big as potty training was for me, the truly big thing was that I wasn't tired and no longer easily frustrated. I had the patience to really work with my daughter and help her navigate the world. We made progress in communicating and she was finally able to express some of her more abstract wants and needs. We had fun together and began having more of those mother-daughter moments that I will cherish forever...and all the while, I was making money in her sleep or while she was in school. If she was out of school on a sick day or snow day, I didn't have to worry about how many vacation days I had to stretch across the year. I didn't need permission to take off for doctor appointments or family vacations. I could add or remove hours from my schedule or not put myself on the schedule at all. What is more flexible and freeing than that?