4 Tips for Active Listening
​​ It can't be said often enough. Listening is so important that there should be a training completely devoted to the topic (hint: this...
5 tips for showing empathy on every call
"Empathize." I've heard it so often that at times it has lost all meaning for me. It doesn't help that many companies don't make a...
Craft your own empathy statement
Why the sad puppy picture? Because dogs seem to be the masters of envoking empathy in us humans. "Ok, so I apologize for your...
Your Body Speaks: Posture
Body language is just as important over the phone as off it. Last time, we covered how a smile can be heard over the phone and its...
Your Body Speaks: Smile
Body language is just as important over the phone as off it. For example: Did you know that a smile can be heard over the phone? A smile...
